Case Studies




Merrill Lynch



Audit: Collection, Evaluation, Mitigation of contractual risks and real estate maintenance



Challenges


Management of the bank’s property management contracts.

Designing a secure tool that must be perfectly integrated into the existing system and that allows maintenance schedules to be kept.

Assessment of real estate risks and implementation of mitigations.



Mission


Analysis, development and implementation of the entire real estate chain.

Implementation of the “Best Building” solution.



Benefits


Use all the good practices already present in the different branches and audit teams.

Integration into pre-existing systems.



Approach


Interviews with experts to integrate the entire building stock and definition of key indicators.

Building risk mapping.

Setting up a system for collecting incidents.

Design of the monitoring and information collection tool and parameterisation of the management tool.

Operational risk management



Results


Implementation of a scalable solution, and provision of all alerts and escalations allowing the automation of management processes.

An effective system for collecting and monitoring incidents.







Deutsche Bank AG



Audit: Collection, Evaluation, Mitigation of Operational Risks



Challenges


Identify the operational risks in the bank at all sites worldwide.

Design a secure tool that integrates seamless into the existing systems.



Mission


Implementation of the operational risk chain.

Development and configuration of numerous solutions within the bank (Basel II, staff ratings, customer satisfaction, etc.).



Benefits


Use the best practices already present in the different branches and audit teams.



Approach


Interviews with experts to build the risk map.

Setting up a system for collecting incidents.

Definition of key indicators.

Design of the operational risk management software tool and preparation for its deployment.



Results


Implementation of a scalable solution, assessing the risks and mapping them using heat maps.

An effective system for managing risks.







Cray Valley



Audit: Creation and monitoring of the REACH regulatory basis, based on internal information



Challenges


Develop a database to monitor the REACH regulatory status and collect new uses from its customers.

Automatically pass on these new uses to its own suppliers.

Request information from suppliers regarding the status of pre-registration and product registration with selection by product type.



Mission


Analysis and implementation of a raw materials database. Status of substances. Supply Chain Communication.

Analysis and implementation of the customer opportunities chain.



Benefits


Take advantage of regulatory constraints to better communicate with suppliers



Approach


Identification of the needs.

Taking into account the CEFIC recommendations to build an efficient decision-making workflow

Implementation of a REACH supplier reference framework for raw materials

Collection of the REACH statuses of MP-supplier couples

Apply the tools to the declaration of identified uses to be covered



Results


A solution already in place that automatically launches pre-registration workflows and supplier reminders.

Automated dispatch of SCC questionnaires to customers.







ECHA



Audit: Implementation of a solution to facilitate contact with members



Challenges


Communicate easily with all of its members in order to improve the efficiency of its work.

To question its members on the efficiency of the agency and on ways to improve its action.

The solution must be able to allow for any form of questionnaire and must record all the answers in order to analyse the results.



Mission


Analysis and design of a communication and information exchange solution between ECHA and its members (10,000 members).

Storage and follow-up of results. Statistical analysis of the responses.



Benefits


Apply known good practices from similar projects (feedback).



Approach


Identification of the needs.

Design and implementation of tools for setting up questionnaire parameters Statistical reporting of all analysis results.



Results


Solution dealing with a large number of questionnaires.

a significant reduction in data processing times.







Total Gaz



Audit: Planning and monitoring of the maintenance and control of gas transport and storage equipment.



Challenges


Automate the planning and transmission of checks and monitoring of service providers.

Make the controllers’ response dynamic, implying either an update of the schedule or a repair order which will itself be traced by the solution.



Mission


Parameterisation of the planning and maintenance of gas transport and storage equipment.

Communication between the different players in the chain.



Benefits


Turning a regulatory constraint into a competitive advantage by reducing the cost of the processing chain and improving operational efficiency.

Applying known good practices from comparable projects.



Approach


Formalization of the process of planning and transmission of controls.

Definition and design of the solution for entering questionnaires and monitoring the availability of service providers.

Deployment and evaluation of the system.



Results


A system which, through 5 standard questionnaires, allows traceability of all operations and dynamic updating of equipment status.

A single workflow to manage the entire process.







Akzo Nobel



Audit: REACH supply chain communication.



Challenges


According to the REACH principles of Supply Chain Communication, Akzo Nobel had to:

Ask its customers for a confirmation of the identified use for the products sold, providing them with the possibility to add missing uses.

Request from its suppliers a confirmation of registration of the products purchased for the proposed uses related to.



Mission


Development of communication with suppliers and customers. Collection of new uses and status of substances exchanged.



Benefits


Turning a regulatory constraint into a competitive advantage by reducing the cost of the processing chain and improving operational efficiency.

Applying known good practices from comparable projects.



Approach


Pragmatically consider the specificities of Supply Chain communication imposed by the REACH regulation.

Integrate CEFIC’s recommendations for efficient workflows.

To propose a personalised solution that meets the challenges of regulations (archiving, traceability, etc.).



Results


Two workflows designed and implemented showing the progress of responses from nearly 2,000 customers and 700 suppliers.

An operational information system in just a few months.







Total Petrochemicals



Audit: REACH supply chain communication.



Challenges


Following the REACH regulation, Total Petrochemicals must equip itself with an information system enabling it to ensure the traceability of its products, and communicate with its suppliers and customers in order to exchange regulatory
data on chemical products.

Gather and archive all data concerning these products on both sides of the supply chain.



Mission


Development of communication with suppliers and customers.

Collection of new uses and status of substances exchanged



Benefits


Turning a regulatory constraint into a competitive advantage by reducing the cost of the processing chain and improving operational efficiency.

Rely on proven methodologies applied to related projects.



Approach


Pragmatically consider the specificities of supply chain communication imposed by the REACH regulation.

Integrate CEFIC’s recommendations for efficient workflows.

To propose a personalised solution that meets the challenges of regulations (archiving, traceability, etc.).



Results


A CRM solution integrating all the data, workflows, questionnaires, reports and access, integrity or traceability controls required for REACH compliance.

An operational information system in just a few months.




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